Refund policy

Return & Resolution Policy

Effective Date: August 2026

At Absolutely Apparel, LLC, we strive to make every purchase a positive experience. If your order does not meet your expectations, we are happy to review your return request.

Return Eligibility

You may request a return within 30 days after your order has been delivered.

Returned merchandise must:

• Be unused and in original condition
• Include all original tags, packaging, and accessories
• Be free from stains, odors, or alterations
• Be accompanied by proof of purchase

Items that fail to meet these requirements may not qualify for a refund.

Items That Cannot Be Returned

The following items are excluded from our return policy:

• Personalized or custom-produced merchandise
• Clearance or final sale products
• Gift cards
• Products damaged after delivery due to improper care or misuse

Refund Procedure

After we receive your returned item, it will be inspected to verify eligibility.

Approved refunds will be issued to the original payment method within 5–10 business days.

The final posting date depends on your bank or payment provider.

Incorrect or Damaged Deliveries

If your order arrives damaged, defective, or incorrect, please notify us within 7 days after delivery.

Please include:

• Order number
• Photos of the item
• Photos of the shipping package
• A description of the issue

Our customer support team will review your request and offer an appropriate solution.

Return Shipping Costs

Customers are responsible for return shipping expenses unless the return results from our error or a verified product defect.